SHIPPING
When will my order ship?
Orders are typically processed within 1–2 business days. During launches, sales, or public holidays, there may be slight delays — we appreciate your patience.
How do I track my order?
Once your order has been shipped, you’ll receive a tracking link via email. If you don’t see it, kindly check your spam folder or contact us.
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times will vary depending on your location and will be calculated at checkout. If you do not see your country, do contact us to get a manual quotation for shipping cost.
Do I need to pay customs or import duties?
International orders may be subject to customs duties or taxes. These charges are determined by your local authorities and are the customer’s responsibility.
What happens if my package is delayed or lost?
Once an order has shipped, we rely on third-party couriers for delivery. If there are issues, we’ll do our best to assist, but we are not liable for delays or losses once the parcel is in transit.
UNBOXING & DELIVERY CARE
To ensure transparency and mutual trust, we kindly request the following upon receiving your order:
Video your unboxing
Please record a clear video of your package being opened — from the sealed outer packaging through to the item itself. This will serve as your proof of condition should you need to report a fault.
Check packaging integrity
Let us know immediately if the parcel appears tampered with or damaged.
Inspect your item carefully
Report any issues within 5 days of receiving it.
Without unboxing footage or timely reporting, we may be unable to offer assistance with damage claims.
RETURNS & EXCHANGES
At LTTL, each piece is created with intention — made in limited quantities, carefully crafted, and thoroughly inspected before it reaches you. For this reason, we do not accept returns or exchanges unless the item arrives with a verified manufacturing fault.
We understand this may be different from what you're used to. Here’s why we’ve made this choice:
Small-batch production
Every piece is made in limited runs. This preserves its exclusivity — and helps us avoid unnecessary waste.
Strict quality control
All items are personally checked before packing to ensure they meet our standards.
True-to-size fit
Our designs follow consistent measurements and are true to size. Please consult our size guide and reach out if unsure.